Customer Interface with Business Software

One of the biggest benefits of utilizing software solutions for businesses such as comprehensive on site software and information services, like ShopWorx, is that they make communication so much easier, both between members of your company and between your company and customers.

Since software can help facilitate 100 conversations as easily as it can help facilitate two, it doesn’t slow down when there is heavier traffic on your site or your email. An automated system can also take care of many frequently asked questions, as well, freeing up your staff members who used to field such mundane requests to do other, more important tasks.

Software systems, particularly those that run the website with which your customer interfaces, allow you to present a face for your company that is much more consistent than if you ran it manually. It is able to respond to customers needs more quickly, update more regularly, and make sure that customers receive the same great service every time they visit your page.

If you are looking to prioritize these functions, you should consider adding InkSoft to your system. This program integrates seamlessly with your main ShopWorx system and creates a Design Studio with full art design capabilities with which your customers can interface. Through InkSoft, customers can create designs based on their own images, clip art images or drawn images, and can save or export designs. You can also proof designs with your customers through this site. The site they work with is always professional, complete and user-friendly, meaning they have a consistently satisfactory experience.

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