How Phone Support Works
ShopWorks aims to bring customers the best industry specific software available. Simply creating and supplying software solutions for business is not enough though, which is why ShopWorks also does its best to provide comprehensive, flexible support for customers.
In addition to the webinars, training videos and remote support, phone support is also available if you have a few quick questions that need personal attention right away. The phone staff at ShopWorks has been extensively trained to be intimately familiar with all software available so that they can best answer any questions you have.
When clients purchase ShopWorks, they purchase a technical support contract, and phone support is charged to this contract in 15-minute increments. If customers fall delinquent on their payments for their contract, phone support may be denied, but simply paying what is due in full can reinstate it.
The phone support line is operational between 8:30 a.m. and 5:30 p.m. EDT, and to utilize this resource, all customers need to do is call 1-800-526-6702.
Nothing manages decorated apparel shop information better than ShopWorks, PERIOD!
I couldn’t imagine a better system to accommodate all of our needs. ShopWorks has left nothing out. You make me wonder how we’ve gotten this far without it!
“We have used ShopWorks since 2001 and we know it had been a key part of our success – certainly to our organizational communication & structure & work flow – we have a great turn around & are very efficient!”
