OrdersLink Posts Archives

ShopWorks Improves Customer Service

Posted on February 28, 2019 by master

How to Improve Your Customer Service with ShopWorks

Beyond making your business a more efficient organization from within, software solutions for business like OnSite 7 also makes your business’s communication with customers and service more efficient and successful. Since customer service is one of the keys to creating loyal, returning customers, this benefit should not be underestimated.

Here are several ways that ShopWorks information services and apparel management software can help improve your customer service:

• OnSite 7 enables you to email invoices, quotes, and other customer forms as PDF documents, without you having to leave the system at all. This makes communication and transactions much less painful for you and your customers.
• The program has standardized pricing, which can generate quotes in mere moments. This saves you from having to calculate quotes on your own, keeping your customers waiting while you do so.
• OrdersLink.com enables customers to log on to your website and check on their order status. This, in turn, helps cut down on the volume of calls and emails you receive on a daily basis to check on orders.
• If customers do call to check on the status of an order, you are able to pull up all information regarding their order, in seconds.
• Your system will store all the details of an order for future use, once the sale has been completed. This is beneficial if you want to revisit a particularly successful or troublesome order, or if a customer places a repeat order.
• OnSite 7 enables you to manage customer design files, including thumbnail images and production parameters like threads, colors, squeegee angles, and more.

Software for Embroidery Companies

Posted on February 23, 2019July 22, 2024 by master

Every business faces many problems day to day, and it can be frustrating trying to find software solutions for businesses that meet your specific needs. If you own an embroidery company though, ShopWorks was created for you. The system’s developers worked in the embroidery and custom apparel industry for years before creating a system for other companies working in the same field, meaning ShopWorks was created with your specific day-to-day issues in mind.

The system contains a size matrix for apparel items, stores valuable production and design variables, including smaller details such as the number of stitches, hoop size, backing type and more, and can calculate prices based on a variety of factors.

Other programs are available from ShopWorks that seamlessly integrate with your main system, such as ProofStuff and OrdersLink customer order management software, to make your system as useful to you as possible. Call and speak to a representative about your individual needs or view some of our training material to decide if ShopWorks is the solution you’ve been looking for.

OrdersLink Can Help Relieve Your Customer Service Department

Posted on January 20, 2019July 22, 2024 by master

OrdersLink is a web application that was specifically designed to take some of the strain off of your Customer Service department by allowing companies that are currently using ShopWorks OnSite to project order information onto a web site from their internal system. The application is just as safe as all of the other software applications from ShopWorx, since it is password protected, allowing you to decide which customers and salespeople can access what order status information.

Extra functions make this application particularly useful. For example, UPS and other package tracking is included, and tracking numbers are automatically uploaded to your site, every night, from your OnSite 7 system. Customers can track their items by clicking on a link that is made available. Another feature is the Design Thumbnails, which allows your art department to post images to your OrdersLink.com website, which customers and salespersons can see when they view orders.